John G. Miller

00:00Welcome to Nashville Restaurant Radio, a podcast for and about the people of the Nashville restaurant scene. Now here's your host, the CEO of New Light Hospitality Solutions, Brandon Styll. Hello Music City and welcome to Nashville Restaurant Radio. My name is Brandon Styll and I'm your host today. Happy Monday. I hope you all are doing okay out there. I know it was a crazy weekend and things kind of took a turn that we weren't looking for and a lot of people are sad, a lot of people are scared, a lot of people are angry and I kind of feel like rightly so. One of the things I've kind of vowed I would never do is go and put anything on Facebook that was any bit controversial or anything along those lines because you know what, it just wasn't my thing. But I felt a sense of responsibility this past weekend.

01:12I felt a sense of responsibility because I do have a podcast and I've got people that listen and this is a message I feel like people need to hear. So I'm not going to say it right now but I did write a blog and my blog is on my website at nashvillerestaurantradio.com and I wish if you'd like to please feel free to go ahead and read it. So it is Monday, it's a motivation Monday, a lot of people out there like I said previously are confused, don't know what really to do right now and I propose a question in the blog. What can I do to stop racism? And my guest today's name is John Miller and he wrote a book called The QBQ. The question behind the question is my favorite author, you hear me guffaw all over him during the interview but we touch on some some tough topics today and I hope that there's some things in this interview that can help you. Today's interview hopefully will motivate you and hopefully you will be just enlightened with some some new ways to look at things and I'm excited about that. I'm excited about that for everybody. So we're going to get to that in just a second but first I want to tell you a little bit about Springer Mountain Farms Chicken. They sponsored this show for the past eight weeks and they're just they've been amazing. I appreciate their support and I'm going to continue to support restaurants, independent locally owned and operated restaurants. I'm going to tell you guys what's going on out there and they've been supporting me. So if you want to learn more about Springer Mountain Farms Chicken go to their website springermountainfarms.com and join the flock. You can type in your email address and they'll start sending you recipes up to date news, things you need to know, things you want to know and I think you should do that

03:17right now springmountainfarms.com. All right well let's jump right in. We are here with John G. Miller author of QBQ the question behind the question outstanding and flipping the switch co-author of raising accountable kids. Welcome to the show. Thank you Brandon glad to be here. So John you being on the show today first of all I want to tell you that your book has changed my life. Oh well that's good thank you and hopefully thank you. Hopefully a lot of other people too because I think I've purchased at least a hundred copies of QBQ. It's one of those things that I was walking with my sister the other day and she said she went to a party where everybody recommended something and she recommended the type of shoes that she likes to wear while hiking and she said what do you recommend to people and I said QBQ and she said what and I said the gift of personal accountability I think is something that is lost on a lot of people and it's a quick read and it's it's amazing and I went into it she went that's really amazing she went bought the book and we've talked about it since then. You mean this book Brandon this book? That's the one excellent well that was very nice of you to make the sister go buy something of mine.

04:46Well you um so I started this podcast and we talked to restaurant people and I think this is an industry you felt like it's an industry you started your book off with a story about somebody in the restaurant industry. So you being on the show today it's Monday I want to motivate people we're in a crazy crazy time and I want to get into that that's true I don't want to act like nothing's going on right because some stuff is going on but let's talk about the QBQ can you give me just give me like the 90 second everybody asks you these five questions just answer those five questions without me having to ask the redundant questions. Well QBQ stands for the question behind the question as you know Brandon and it's all about how to practice personal accountability and it came from my experience of selling leadership and management training in Minneapolis St. Paul. I'm an old guy I just turned 62 so back in the 80s I found this wonderful career of selling leadership and management and sales training to corporations in the Twin Cities of Minnesota and I did that for 10 years got pretty good at it as a salesperson and a facilitator of training I met with a lot of executives and middle managers and after a while I started realizing that people ask some really lousy questions like why is this happening to me and why do we have to go through all this change and when is someone going to train me and and why can't we get more tools to do our job and better resources and one day I said to a group around 1994 I said why don't we turn those questions around and ask the question behind the question so as an example instead of asking when is someone going to train me let's ask how can I develop myself take ownership for your career and your skills and I taught that methodology for turning questions around called it the question behind the question it quickly got shortened to the QBQ and I suddenly realized people were using it and if you know much about

06:48the training industry Brandon probably 90 percent of the stuff that speakers and trainers and facilitators and consultants teach never gets used but there's always some good stuff out there and you got to find it and this is a pearl this is a piece of gold that was mined from my experience and we started teaching the QBQ and wow people started using it to practice personal accountability so instead of blaming and whining and complaining and pointing fingers we started asking these better questions what can I do to contribute to the world the QBQ and I don't know of a day I posted a blog post a little while ago I don't know if a day where that's more important than today right now yeah that's true with the world kind of on fire right now it is and it took me you said that you read the book or you wrote the book I listened to it the first time 10 years ago and I read it I sat in my car in a park and I read the book and I went wow this is this is mind-blowing and since then I try and listen to it almost every month on a walk I mean I've probably listened to it a hundred times at least you take me you take me on walks that's how I stay slim and trim yes it was kind of weird it was kind of like when you said to me when you just now said when is somebody going to train me like I've heard you say that a hundred times seeing you do it live was almost like watching a band of mine do my favorite song that's pretty good so it's pretty cool and it took a little while and it's amazing to see people once they grasp the concept yeah QBQ to how we form a QBQ you kind of just now but just the idea of asking that question what are what makes up what's the format for the question behind the question sure well the format it actually has a structure there's three guidelines so again instead of asking let's just take the corporate world why do we have to go through all this change

08:52let's ask what can I do to adapt to the changing world instead of asking when is someone going to train you let's ask how can I develop myself instead of asking who made the mistake let's ask what can I do to help solve the problem well those better questions that I just rattled off three of them we would call those QBQs the question behind the question and they all have something in common they all begin with what or how not why when or who your QBQs begin with what or how and they always contain the word I because well you know you but you've probably heard of a guy named Dave Ramsey have you heard of Dave Ramsey I was at the filming for financial peace university live well there you go Dave's had me on this show like 13 times but who's counting he's a he's a big QBQ fan and he always asks you know what's the number one takeaway from QBQ and I'll share that with you later so don't forget to ask me that question but it ties into the QBQ containing the word I not you not they not my wife's name not my daughter my son my boss what can I do so the QBQ begins with what or how contains an I and focuses on action as we say in the QBQ book I mean I'm speaking I'd rather be the type of person who sometimes is told to wait and be the person who waits to be told it's really true in life that most successful people are action oriented they just get stuff done and the QBQ helps me get unstuck because if I'm stuck in victim thinking if I'm stuck in whining if I'm stuck in blame and finger pointing well I'm not taking action I'm not solving problems I'm not moving forward I'm not making a difference I'm not contributing to the world so the QBQ begins with what or how contains an I focuses on action and just today on Facebook you can find us on Facebook through just typing in QBQ and and the QBQ group you can join our group Brandon you're in it I put in some questions that tie that tie into what we're doing what's going on in the world today instead of you know asking

10:57why are all these people doing this or that why aren't others fixing the problem of racism in the world whatever let's ask what can I do there you go what can I do they're right there what can I do you've got it what can I do to be showing love and kindness there you go they're right that's right out of LinkedIn today instead of asking you know why can't the world change when will the world change let's ask how can I change me everything comes back to personal accountability so I did that I've been feeling very sad this past week in a different way like I don't I don't know it's been something that's been different to me and I've done a lot of searching I've been done a lot of just searching my soul because I'm sad this is a terrible time we've just we've this time in the world is just insane and versus asking how come they're doing this why why can't everybody get it together what is this is so annoying I I stopped and I asked myself what can I do to stop racism what can I do the answer of course is always sorry the answer is always I gotta make sure I don't hold and demonstrate racist views and you know what let's stop fanning the flames on Facebook folks let's stop fanning the flames on Twitter the things we say on social media that we would not say across the table at Starbucks to people it's unbelievable the things we we I mean we collectively say on social media that we would never say in person social media I believe has brought out the worst in people in many ways it really it really has and just watching this morning here I know in Denver you have had three days you live in Denver but there's a um that's right outside of Denver you've got three days of protesting happening and it's it's turned crazy last night in Nashville we had peaceful protests yesterday and then people

12:59went down to Broadway and we're breaking windows of the honky tonks and they set the courthouse on fire and numerous just things happening which which made me angry but I got I got upset and I asked myself what can I do and I did some research and I found a book yesterday called how to be an anti-racist which that's not what I want to talk about today but I feel like I feel like it needs to be said that the author of this book says you're either racist or you're anti-racist just being a good person and not not doing anything but not feeling that hate inside isn't enough like we've got to actively each individual be working on stopping it and the fact that you see stuff on social media you see hate being spread I feel like it's our responsibility to come in and say stop doing this like don't approach yeah it's it's whatever I can do I feel there's somewhat social responsibility I have having a podcast now that I have an audience but that's just that's just what's been on my heart and something that I'm really excited to have you on the show because I want to model for people how they themselves can get through a tough time probably the fifth time I listen to your book and something new jumps out at me every time you make a very bold you make a very bold statement and this is something that I have preached for a really long time and it's a it's a really tough concept stress is a choice you know where I thought you were going to go where I boldly say we buy too many books well but the stress is a choice concept is deeper but I do like how we we close the book by saying you know read the book again repetition is the motor of learning

15:00we we buy books we read them once we think we got it no we don't got it and like you just said the fifth time you listen to it the tenth time you got something extra and special and more out of qbq that's that's always true in learning but we're in a McDonald's kind of society where we want a five-minute read then move on to the next 20-minute read and then move on to the next you know podcast or seminar or webinar wait a minute folks this let's find content that really makes a difference and let's stay with it for a while repetition is the motor of learning but anyway stress is a choice yeah that's a concept people really some people fight because we our natural victim mentality our natural state is to have a pity party you know if you ever had a pity party and you were the only guest invited I have so we have a pity party we start whining the world is doing it to us we can always feel those ways we can feel that way but then one day we kind of mature and we go wait a minute what can I do right now to move forward how can I make a difference so the stress piece interesting in the newest version of qbq the book I showed right here this is the fifth edition we added a story from Toronto where I spoke for faddox about 2000 salespeople and when I was done that I said stress is a choice to the audience and that day somebody a woman emailed me and said I don't agree with you stress is not a choice the world does it to me and I said well I'm not going to argue with a customer right on email I said well I appreciate your thoughts and and stay in touch and she said well I'm going to get back to you in a month and I'm going to prove to you stress is not a choice I said great so she got back to me in three weeks yep three weeks later she emailed me she said John I was wrong I realize now every time I was angry stressed overly fatigued tense you know whatever

17:01I was doing it to myself my environment was not doing it to me I was choosing to respond to my environment that way so that's not a new concept but I think when we said in the book stress is a choice it really made people think because we teach in the book the ultimate qbq you know Brandon we can ask qbqs all day like how can I be a better leader today what can I do to be a more effective coach for my people how can I contribute to the world what can I do to serve the other department in my organization but in the end there's that ultimate qbq how can I let go of what I can't control how can I let go of what I can't control think how much better social media would be if if hundreds of millions of people just stepped back and said how can I let go of what I can't control and what can I do today to improve John Miller me you know what can I do to improve me my stress would be lower my tension would be lower my joy would go up my happiness would go up I'm preaching now Brandon I am because sometimes people say to me sometimes people say to me John why practice personal accountability is it to eliminate blame victim thinking and procrastination like we say in the book and I'll say no life is more fun when I practice personal accountability there's just something fun about taking ownership for your own life instead of blaming your family of origin or your spouse or or you know your kid boss or your colleagues just say what can I do to own my life and move forward from here I think that's fun so it is fun and I think more importantly it's powerful and if you're listening to this right now casually like listen to this this is this is this is really important stuff I read a book called scream-free parenting again another book I love books look at me I'm death by books right um I guess so how Edward Runkle is the author and he says when you say hey my kids are driving me crazy right my kids are

19:09driving me crazy he said how was a four-year-old making you do anything you have exactly right you have self-control I'm gonna I'm gonna hitchhike on this because you you might want to enjoy raising accountable kids because in the book we say something that actually can offend some parents my my child is a product of my parenting period it's not Donald Trump it wasn't Obama it's not congress the church the youth sports people the teachers in public ed my child is a product of my parenting so in the book we even have a chapter on how excellent parents never say my kids are driving me crazy and oh I wish they'd go back to school I can't wait till summer ends that's not good parenting we don't have to get into parenting here Brandon but I will tell you this every concept we teach in QBQ about personal accountability applies to being a great mom and dad I I completely agree and well I'm glad you agree or else I'm gonna get off this project well the idea so what I want to do is I want to model for some people we've just come through a pandemic we have record people who are unemployed we have people who are afraid to go back to work we have the the country is on fire right now and I want to ask some QBQs with you what are some things that you're who you if you don't follow John on on Facebook he has a group called it's a QBQ group right is it called just type QBQ group into Facebook and you'll find our discussion group and we have another page where you type the QBQ THD QBQ and you'll find us there and you can friend me as John Miller if you can find me I'm not the only John Miller in the world John G Miller yeah John G Miller that's right that's right but you post questions John QBQ Miller John QBQ Miller you post questions

21:16all the time I don't know how your brain works like I'm learning how your brain works but every single day you seem to come up with a new question to ask the Facebook world and the comments are great if you ever wanted to be a part of a positive group that's that's finding solutions please go to his Facebook page and join it because it's really good I just thank you we we do try to keep it on the up and up because and sadly sometimes you have to coach people on Facebook when you ask a question about you know is it tomato or tomato sometimes you have to add no politics please yeah you have to actually coach people we're not going to talk about Donald Trump versus Obama here we're going to ask you about tomatoes so sometimes you have to guide the audience and it's a it's a I see that everywhere there's a lot of divisiveness but if I'm afraid right now and I've lost my job or I'm scared to go back to work or I don't know what to do about this what are some things people could be asking themselves right now and what how would you reef what do you think the QBQs are of the pandemic of losing your job and of of what you can do right now in the midst of all of this just your thoughts there's a lot lot of there too a lot a lot there to unpack but we've said some of these things like how can I let go of what I can't control I'm not going to give you my personal philosophy on masks but if we could stop judging each other you know if you want to wear a mask wear a mask if you don't want to wear a mask practice good distance from other people don't don't kiss strangers don't sneeze on people but what I see in the world right now is the incredible finger pointing on something as simple as mask wearing we've become hyper critical and judgmental of others that heightened stress if if I was a mask wearer and I went to the store and saw somebody without a mask for me to get all agitated about that and confront that person and shake my head

23:20and shame them all I've done is ruin my life all I've done is hurt my day all I've done is increased my stress so there's so much in the QBQ that makes a difference here what can I do to let go of what I can't control and the inverse of that is how can I best take care of me what can I do to be safe physically what can I do to have good hygiene habits what can I do to move forward in my career okay I lost my job that's very sad but to wallow in self-pity for more than a day doesn't get me anywhere I need to get up and get going here's a truth about winners winners fall forward they always fall forward doesn't mean they don't get knocked down but when they get up they keep falling forward so if you've lost your job or you need a new career the QBQ works what can I do today to move forward how can I be more creative in my job search what can I do to become a better network or how can I get out in the community when when we're allowed to and really get to know more people so I can find that new career what can I do to discover my gifts my God-given talents I mean I didn't do this on purpose Brandon in 1985 when I opened up the Minneapolis Tribune and saw a little ad seeking high energy salesperson to sell training my wife said you can't apply for that you're not you're not a salesperson I said yeah but I got high energy and I ran downstairs to a typewriter and sent a letter to Georgia with three typos in it and and white out and I applied and the short story is I got this job and I didn't know it at the time Brandon but my my natural God-given talents had been aligned with my professional career my my at my vocation suddenly what I was doing every day matched my gifts prior to that I was sitting at a desk eight to five and I hated every minute of it for five years suddenly I'm out selling to executives driving around the Twin Cities in a 1984 VW Rabbit and I'm making sales

25:26calls and I'm on fire so I know I'm off track here a little bit you're fine but what can I do to discover my strengths what can I do to understand my God-given talents and then do your best to seek a career in that direction so during the pandemic during the riots the best thing I can do I could I can pray I can serve others I can go to the homeless shelter and contribute I can donate money I can give my time I can help a neighbor all of this you know this all of this is better than being on Facebook blasting people for not wearing masks or blasting people because they're the racists what if I just said how can I contribute today I think that's exactly the message that I want to give people right well we just did you we just did I well thanks for joining me today that was awesome we'll just um we'll move on no I think that I think that if you're at home right now and you're you're feeling sad you're feeling depressed there's a lot of questions that you can ask that are iqs that are incorrect questions right that and they always begin with why winner who randon I'm gonna take over here again let me let me cover this just for a second the why questions take me to victim thinking why is this happening to me why don't I ever get a break victim thinking and entitlement thinking bad stuff the when questions when will they get back to me when will somebody solve this problem when will they improve this place when will they get rid of their racist views you know all of that puts me into a mode of procrastination because I'm not changing me I'm not taking action so be careful with the when questions and of course the whodunit questions you know in this other book we have called outstanding we have a whole chapter there on outstanding companies organizations they do not seek culprits we do not seek culprits now does that mean we don't need to get to the root of a problem and do some extra training of course not but we don't run around asking who dropped the ball who missed the deadline who made

27:29the mistake because that just brings us to blame and the blame game solves no problems plus there are many costs to blame and that's right now what you're seeing on social media so victim thinking procrastination and blame comes from why questions when questions and who questions the qbq all about personal accountability begins with what or how contains an eye and focuses on action it's all in the qbq book you can find all of this at qbq.com you know we've had that url since 1998 brandon that's pretty good huh yeah it's pretty organic right now qbq.com anyway go on no i i love that qbq.com go check it out um john i'm gonna pivot a little bit if that's okay with you we're gonna we are a podcast for and about the nashville restaurant scene so while you're very good at the qbq and you are wonderful at creating these questions people that work in restaurants on a daily basis i hear it all the time how come my food never comes out hot who how come nobody runs my food when is somebody going to train us is a great one how come my guests never leave good tips when is the host is going to seat me with good tables when are we going to get busy when are we going to finally have marketing around here i you know all day long we just why i've been hired to speak by so many restaurant chains over the years you think huh huh i'm starting to see i really have i have we've spoken for a lot we've done a lot of training for restaurant organizations quick service quick serve fast food whatever you want to call it you know because all that blame stuff you know one of my daughters worked at olive garden for three years olive garden is also a big fan of a qbq book they bought a thousand one day we loved it charlene has worked for yeah charlene has worked for the olive garden she could probably tell you all those incorrect questions as iqs you just rattled off she's probably heard them all maybe she's even said them but that's okay i'll give the daughter another qbq book so with repetition being the

29:31the way that we learn this um when you've done these coachings you've done these leadership trainings just trainings in general what do you think the most powerful qbqs are for the industry the power of random excuse me the power of qbq is what it does for our minds in the moment see we teach in the book leadership is not about title position or tenure so a server on the front line can be a leader if he or she has learned to in the moment discipline her thinking his thinking so leadership is the moment by moment disciplining of my thoughts what does that mean well the minute i want to say you know why doesn't the chef and when will the hostess if i then just pause that that negativity in my brain right then like an electrical current just turn it off and say well what can i do to be the best server i can be what can i do to speak to the hostess calmly about the tables i've been i've been given or whatever i don't understand all the rules what can i do to ensure my food comes out in a at a good time what can i do to maybe i need to speak to the chef the cook right see there's always something more i can either do physically in action form or i can always think differently so you have to ask yourself if you are that server and the food isn't coming out on time or it isn't hot or i'm not getting the best tables okay that's the restaurant business it's chaotic it's hard work it's customer centric but you chose it you chose to work in that industry and now i'm not going to speak poorly of teachers of course teachers are wonderful wonderful people but i sometimes do speak to groups in public ed and i say to them you did not go into this business to be a teacher to get rich you didn't get in this business to make a lot of money and you know that so how does it help us to whine and complain about our salary or our

31:36our pay in the moment we need to ask what can i do to be the best teacher for my students what can i do to be the best server on this team at this restaurant because again qbq in the moment stops that negative thought and turns it around and helps us say okay i can't change the chef i can't change the hostess i can't change my manager i can always make sure i'm the very best now what that can lead to brandon is sometimes moving on sometimes you gotta move on in life as we teach in the qbq book and we bring it up and go into a deeper aspect of it in the outstanding book believe or leave so if you enjoy being in the restaurant business you enjoy being a server the hours work for you you're making enough money to get by whatever but you're you happen to be in a in a restaurant with really bad management and you know they exist maybe you do need to take your skills your talents and your gifts somewhere else but i would just suggest before you move on for another 50 cents an hour or a dollar an hour do what you can in that organization to communicate with people your concerns and your needs instead of going to the back room and winding i talked to a general manager of a restaurant a mexican chain here in denver last year and he he just vented about the problem he's having with employees hiding in the bathrooms texting down the halls they're texting they're just so obsessed with their phones this was actually a couple years ago i cannot actually imagine working in that business but i will say this the best managers never ask why can't we get good people the best managers are always asking how can i be the best coach for the team i have feel the difference why can't we get good people or how can i be the best coach possible anyway couldn't go on and on and on but qbq changes positive negative thoughts changes negative thoughts to positive thoughts so i think that's that's the message john that's what

33:39i want people out there when i initially asked you to come on the show i want to change negative thoughts to positive thoughts i think we're inundated right now with negative thoughts whatever happened to personal accountability right yeah right first page of the book first page of the book we um you see it all day long and i i think one of the things i want to do with this podcast is to create perspective and awareness and i think so many people out there if you haven't read the qbq if you don't listen to it every time you go for a walk like i do and you're crazy you don't recognize it but i read facebook all the time and i see somebody put a post out there of their car with a dent in the side and they said because monday's terrible and i go yeah it's monday's fault that you can't back up your car is that what you're trying to tell me you're blaming monday for your lack of driving skills that's the way my brain starts looking and i know that's not positive either but you just start to see the negativity all over the place and and again social media has given us an outlet for that it has but recognize not going away that you're seeing it every day identifying when you see it to know that that's not healthy for me to be reading that's not healthy for me to see it and go right right i'm angry like learning how to ask the question behind the question and identifying when you see negativity and how to train your brain to insert yourself into a solution i'm hoping that people out there can hear this i hope they can hear it they can listen to it and they can find their own qbq that they need to be asking themselves i certainly don't want to tell you what you need to ask yourself but right now i think there's a lot of qbqs that can be asked and my goal today is to hopefully inform people so they can recognize when they need to be asking that question which is a lot right now and i think you so much for coming on this podcast and just talking you're welcome it's been amazing thank

35:43you for having me and i'd really love to have your guests join us at qbq.com they can also email me john at qbq.com john at qbq.com j-o-h-n i enter every email i get so i'd love to hear from you and this book ladies and gentlemen is fantastic it's an hour listen if you buy the audio book yeah literally it's an hour it's not like it's it's big words and no pictures i mean the book is great you can read it there's one picture page there's page 45 and it's the it's the finger it's the finger arms crossed across my chest the company coat of arms that exists in our world today fingers pointing at everybody else well i just uh i know you're a busy man and thank you for joining me today um anything else you want to say to the people of nashville anything you want to say to the people of america and listen this is listened to in 13 countries now this podcast so wow impressive well uh dave ramsey you know when he closes interviews with me in the past he said so john what's the number one takeaway from qbq and i and i always say uh it's simple dave i can only change me it is unbelievable how that simple message i can only fix me and i can only change me resonates with people because you know every every one of us tends to say well only my husband or wife or only my teenage daughter or if only my boss or if only those racists over there or if only donald trump or obama or whoever let's drop the if onlys and say what could i do to change me today and stop trying to change others it's amazing freedom emotional joy and freedom that comes the day i stop trying to fix the people around me good stuff and one thing i live by and i meant to say it earlier and you have a different version of this is um i'm i'm a person in recovery and the serenity prayer to me speaks volumes and just the idea of grant me the serenity to accept the things i cannot change

37:47the courage to change the things i can and the wisdom to know the difference right that simple saying says so much you've reworked that saying yeah yeah god grant me the serenity to accept the people i cannot change the wisdom to know uh the see the ones that i can and the wisdom to know it's me the wisdom to know it's only me that i can change i can only change john miller that's where the wisdom comes in and that's what the power of qbq is that's in the book as well that uh that we call it the qbq twist on the prayer of serenity and uh i gotta tell you if you're in recovery i understand that i appreciate you sharing that many times people will come up to me after hearing about qbq or reading the book or hearing us speak and they will say they're an alcoholic or they're a vet with ptsd we've been we found that qbq is in prisons being used in prisons for for in with inmates we have found it being used in veterans groups with ptsd we have found it being used in homeless shelters people who are in recovery whatever marital counseling here's and it's not about john miller writing qbq it's about personal accountability i can only change me where does that not apply it's just it's a it's an idea that is holistic that's why when my sister asked what do you recommend i said qbq yay thank you thank you john so much for being here today and thank you once again john g miller for joining nashville restaurant radio i hope that you enjoyed that as much as i did just talking to him what a kind of a dream come true for me for a guy that i've listened to so many times practice that wisdom in my own head so if you can go get the book listen to it check it out and hopefully this episode today gave you something to think about give you something to ponder and take it with you this week take that message of personal accountability

39:50and just start thinking about qbqs what can i do how can i change think about that i hope that you guys are staying safe out there love you guys bye